Please first check your Spam folder then email [email protected]
or call our hotline.
When you complete your booking, which will happen after you have submitted your credit card details and clicked the 'Book' button, you will reach a confirmation page on the website. Your booking is only completed once you reach this confirmation page. Booking reference number, status of the booking (On Request or Confirmed), and booking date will be shown on top of this confirmation page.
Communication on status of booking is via email.When your booking is confirmed, an Email Confirmation Advice with information on Cancellation Policy and Cancellation Deadline will be dispatched to you.If we are unable to confirm your booking, an Email Advice, with or without suggested alternative hotel, will also be dispatched to you.You can also logon to your account to check the status of your booking. Follows these steps: Click "Sign In". Key-in your email id and password. Click "My Itineraries" - this screen displays a list of your booking(s) under current status heading, such as On Request, Confirmed, Unable to confirm, or Cancelled.
Our standard response time is within 48 hours or less (working days) of reservation. Sometimes, if during peak travel season of respective destinations, or due to time difference, hotels may take more than 48 hours (working day) to reply.
If you have not received an email notification, you may contact us.
Please print a copy of your Accommodation Voucher to present at check-in as proof of your reservation. You can find important information like Hotel address / telephone number and our Local Contact name and telephone number printed on the Accommodation Voucher.
In the unlikely event of you arriving at your hotel to find there is no booking, please ask the hotel to contact our Local Supplier/Operator. The name and contact number of our Local Supplier/Operator will be listed on the Hotel Voucher.
Rates displayed in the currency requested are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Rates changes are also due to dynamic pricing practices by hotels and service providers. However, once a booking has been created, the currency exchange rate for that booking is guaranteed as those at the booking creation date, even if further items are added to the booking.
You can sign up using your email address or via Facebook log in.
To sign up with Facebook:
1. From the GoTRAZ homepage, click the 'Log in’ button
2. Choose which social platform you would like to sign up with and enter your account username and password. If signing up with Line, you will need to enter in your email as well
3. Click the 'Agree' button and you're done! You'll see your profile picture on the right-hand side
4. Enjoy searching for your next adventure!
Normal Price – online price
Member Price - once sign up as Gotraz website member
VIP - once sign up as GoTraz Annual membership.
To enjoy VIP rate, kindly sign up the application form through the following link: sign up
TRANSFER & SIGHTSEEING TOUR BOOKING
Transfers and/or local sightseeing tour(s) must be booked in conjunction with hotel room reservation. Booking is valid for those guests whose names appear in the booking guest name list.
In our website, booking of sharing vehicle transfer and/or sightseeing tour requires minimum 2 persons.
Please print a copy of the Transfer Voucher and/or Sightseeing Tour Voucher to exchange for the service. You can find important information like Local Contact name /telephone number printed on the voucher.
Should you not be able to meet the driver at the airport/hotel, it is your responsibility to call the relevant telephone number as shown on the Transfer Voucher before making alternative arrangements.